- Who is ProMed Parts?
- What can ProMed Parts do for me?
- How fast can we get delivery of Ultrasound Parts?
- What information do you need when ordering a replacement part?
- Can I replace just the Print button on my Sequoia?
- What are "high failure items" on the Acuson Sequoia?
- Why not go with the OEM for parts or technical support?
1. Who is ProMed Parts?
ProMed Parts is an ultrasound replacement parts supplier with more than 35 years of combined experience in
the Ultrasound field. With its new 7,000+ square foot warehouse, you can feel sure that we have your part in
stock ready to ship out.
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2. What can ProMed Parts do for me?
Every member of ProMed Parts is committed to offer quality service in a quick and economical way. One call
to ProMed Parts can help you keep your equipment running smoothly.
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3. How fast can we get delivery of Ultrasound Parts?
Same day shipping is available on most of our parts if they are ordered by 8:00pm EST.
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4. What information do you need when ordering a replacement part?
To order replacement parts, you will need the manufacturer model and part number. Our staff is trained to
ask additional questions needed to identify your needs. We are available from 7:00am PST to 8:00pm EST. Also, our
warehouse is fully stocked and parts are available to ship overnight to any site in the nation.
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5. Can I replace just the Print button on my Sequoia?
What can sometimes seem like an easy fix may involve replacing a larger part. This is such an instance. The
Print button is part of a larger user interface and must be rebuilt. We do that here in our Medical Repair Services
Department. We have these in stock and you can replace your user interface within a day if that is what you need!
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6. What are "high failure items" on the Acuson Sequoia?
Items that start to fail on a Sequoia can be the PIC Board, the MX Board, CSD Board, RDP Board, MO Drive,
IOV Board, power switch, power supply and the user interface. You should also consider the potential failures
of your peripherals, such as monitors, which are a high failure item.
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7. Why not go with the OEM for parts or technical support?
Cost and customer service are the #1 reason for not choosing the OEM. OEM prices are generally 20%-80% more
than ProMed Parts. We have knowledge that extends more than 20 years so our engineers are able to respond to a
wide variety of systems.
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